Terms of Use

Last updated: July 29, 2026.

These Terms of Use govern your access to and use of bonavia.insure, bonavia.travel, and the services available through them. BonaVia is the brand name for travel protection plans, with travel insurance in the plans administered by a licensed insurance producer on behalf of one or more licensed insurance carriers.

These Terms are a binding agreement between you and BonaVia. By accessing or using the services, you accept and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, you are not authorized to access or use the services or any content available through them. License information is available on our Additional Disclosures page.

We may modify these Terms by posting the modified version. Modifications take effect ten (10) days after posting unless a later effective date is specified, and the date at the top of this page is updated when they do. Your continued use of the services after changes take effect constitutes your acceptance of the revised Terms. Please review this page periodically.

The information on this site is not for use in any country or jurisdiction, or by any person, where such use would violate law. If that applies to you, you are not authorized to use the services.

Arbitration notice: these Terms contain a dispute resolution section that can require you and BonaVia to arbitrate certain disputes and can limit the manner in which both parties seek relief. Please read the Dispute resolution section carefully.

These Terms use a small set of capitalized terms. Section headings are for convenience only and are not to be used for interpretation.

• “BonaVia Affiliates” means the entities involved in offering and administering the plans, including the licensed insurance producer and the licensed insurance carrier partners identified in your plan documents.
• “Content” means any text, data, information, images, graphics, sounds, videos, links, and similar materials.
• “BonaVia Materials” means the services and any Content appearing or displayed on or in the services.
• “Dispute” means any claim, dispute, or controversy under, or otherwise in connection with, these Terms. A Dispute does not include any claim relating to a travel protection plan with travel insurance underwritten by a licensed insurance carrier; those claims are governed by your plan documents.
• “Intellectual Property Rights” means all rights, titles, and interests in and to inventions, works of authorship, designs, software, databases, know-how, and other intellectual property, including patents, copyrights, moral rights, trade secrets, trademarks, service marks, trade dress, and the goodwill associated with them, together with all related applications, registrations, and renewals.

The services let you request and compare quotes for single-trip and annual travel protection plans, purchase coverage, manage your quotes and policies through your account, and, for participating organizations, operate an organization page through which sponsorship credit is credited to the organization when travelers buy through its page or code.

You may link to the services provided that you: link to (but do not replicate) our pages; use link text that accurately describes the Content as it appears on the services; do not misrepresent your relationship with BonaVia or present false information about BonaVia; do not link from a site that prohibits linking to third parties or that contains offensive or unlawful content; and comply with these Terms and applicable law.

The services may display, link to, or otherwise allow you to view or interact with Content from third parties and other sources not owned or controlled by BonaVia, including travel news, advisories, and disruption information. BonaVia does not assume responsibility or liability for third-party content or for any third party’s terms of use, privacy policies, actions, or practices.

If you correspond, participate in a promotion, or transact with any merchant or service provider found on or through the services, that interaction is solely between you and them, including their treatment of your information and the terms applicable to any transaction. BonaVia is not a party to, and is not responsible for, those interactions. We recommend reviewing a provider’s terms and privacy policy before engaging with it, and directing any questions, complaints, or claims about its products or services to that provider.

BonaVia (and its affiliates, licensors, and suppliers, as applicable) is and remains the sole and exclusive owner of all right, title, and interest, including all Intellectual Property Rights, in and to the BonaVia Materials, the software and databases underlying the services, and the trademarks, service marks, trade names, trade dress, brands, and logos displayed on the services.

The BonaVia name and logos are trademarks of BonaVia or a BonaVia Affiliate. Other trademarks displayed on the services are the property of their respective owners. Except for the limited right to view and use the services as intended, BonaVia and its affiliates, licensors, and suppliers reserve all rights in their respective Intellectual Property Rights.

THE SERVICES AND ALL CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

In connection with the services, BonaVia may provide information about travel protection, travel advisories, disruptions, and related topics. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO PROVIDE COMPLETE AND ACCURATE INFORMATION, BONAVIA MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE ACCURACY OF SUCH INFORMATION AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN IT. Your coverage is governed solely by the policy and plan documents issued with your purchase.

You are solely responsible for the information and data you provide, and you represent and warrant that it will not infringe or violate any third party’s proprietary or privacy rights or any applicable law.

These disclaimers apply to the maximum extent permitted by applicable law. You may have legal rights in your jurisdiction that prohibit some of these disclaimers from applying to you; to that extent, they will not apply.

EXCEPT FOR A PARTY’S LIABILITY FOR BREACH OF THE OTHER PARTY’S INTELLECTUAL PROPERTY RIGHTS, IN NO EVENT SHALL EITHER PARTY BE LIABLE UNDER, OR OTHERWISE IN CONNECTION WITH, THESE TERMS FOR: ANY CONSEQUENTIAL, INDIRECT, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES; ANY LOSS OF PROFITS, BUSINESS, REVENUE, ANTICIPATED SAVINGS, OR OPPORTUNITY, OR OTHER ECONOMIC LOSS; ANY LOSS OF, OR DAMAGE OR INTERRUPTION TO, DATA, NETWORKS, INFORMATION SYSTEMS, REPUTATION, OR GOODWILL; OR THE COST OF COVER OR OF PROCURING SUBSTITUTE GOODS OR SERVICES.

THE COMBINED AGGREGATE LIABILITY OF BONAVIA AND ALL BONAVIA AFFILIATES UNDER, OR OTHERWISE IN CONNECTION WITH, THESE TERMS SHALL NOT EXCEED FIVE US DOLLARS (US$ 5).

These exclusions and limitations apply to the maximum extent permitted by applicable law, even if a party has been advised of the possibility of such losses, even if any remedy fails of its essential purpose, and regardless of the theory of liability.

This section does not apply to any claim, dispute, or controversy relating to a travel protection plan with travel insurance underwritten by a licensed insurance carrier; those claims are governed by your plan documents.

If any third party, including a regulatory or governmental authority, brings a demand, claim, suit, action, or proceeding against BonaVia, a BonaVia Affiliate, or any of their respective directors, officers, employees, or representatives, based on or arising from your breach of these Terms, you agree, upon written request, to assume the defense and settlement of the claim, and in any event to indemnify and hold the indemnified parties harmless from the costs and expenses (including reasonable attorneys’ fees) of defending the claim and from any amounts awarded against or paid in settlement by them. BonaVia reserves the right to take over the defense or settlement of any such claim, and you may not settle any claim or admit liability without the express prior written consent of the indemnified parties.

These Terms, including their validity, are governed by, and construed in accordance with, the laws of the State of New York, USA, without regard to conflicts of laws rules or principles.

Any Dispute will be resolved exclusively by binding arbitration on an individual basis. The complete arbitration procedure, including any opt-out rights and instructions, will appear here before launch.

If a Dispute is not subject to arbitration, whether because you validly opted out or because a court of competent jurisdiction determines the agreement to arbitrate does not apply, the Dispute will be subject to the exclusive jurisdiction and venue of the competent courts located in New York County, New York, USA, and the parties submit to the personal jurisdiction of those courts and waive any objections to that jurisdiction and venue.

Regardless of any law to the contrary, you agree that any claim or cause of action arising under, or otherwise in connection with, these Terms (other than to seek equitable relief or to protect or enforce a party’s Intellectual Property Rights) must be filed within one (1) year after the claim or cause of action arose, or be forever barred.

• Entire agreement: these Terms represent the entire agreement between you and BonaVia with respect to their subject matter and supersede all prior oral and written agreements and statements about it. These Terms do not change the terms of any travel protection plan; your plan documents control your coverage.
• Age: the services are for users who are of legal age to enter into agreements, typically at least 18 years old. Minors may be covered under plans purchased on their behalf by a parent or legal guardian.
• Language and electronic communications: the language of these Terms is English. When you visit the services, submit information, or send us an email, you are communicating with us electronically, and you consent to receive communications from us electronically. See our Electronic Consent page. Please keep a copy of these Terms for your records.
• Email, telephone, and SMS: by providing your email address or phone number on the services, you authorize us and our insurance partners to contact you by email, phone, or text about your quote requests, your coverage, and issues regarding the services, and, where permitted, with information or offers that may interest you.
• Feature-specific terms: certain features may carry separate or additional terms, which apply in addition to these Terms and are incorporated by reference.
• Assignment: BonaVia may assign these Terms without your consent. These Terms are personal to you, and you may not assign them without BonaVia’s express prior written consent; any prohibited assignment is null and void.
• Severability: if any provision is held illegal, invalid, or unenforceable, the remaining provisions remain in full force, and the court may limit, edit, or replace the provision to most closely match its original intent.
• Waiver: no failure or delay in exercising a right operates as a waiver of it. Waivers must be in writing and apply only to the specific instance in which they are given.
• Relationship: the parties are independent contractors. Nothing in these Terms creates any employment, fiduciary, joint venture, or agency relationship.
• Privacy: we collect and process certain data in connection with your use of the services as described in our Privacy Policy, which is incorporated into these Terms by reference.
• No third-party beneficiaries: except as expressly provided (such as BonaVia Affiliates, licensors, suppliers, and indemnified parties), there are no third-party beneficiaries of these Terms.
• Force majeure: neither party is responsible for failure to perform due to causes beyond its reasonable control, such as natural disasters, epidemics, labor disturbances, war, terrorism, or civil commotion.
• Advice: BonaVia has no obligation or liability for any technical, financial, legal, or other advice or suggestions provided to you, including with respect to the purchase of insurance products.
• Legal process: nothing in these Terms prevents BonaVia from disclosing your information to the extent required by law, subpoena, or court order.
• Notices: except as stated otherwise in these Terms, send notices to BonaVia at support@bonavia.insure.

Email us at support@bonavia.insure or call or text (442) 227-8039. Mailing address will appear here before launch.