File a Claim
We hope you never need this page.
If your trip has gone wrong, we’re sorry and we’ll make the next part as plain as we can. Claims on BonaVia plans are handled by the carrier that issued your coverage.
What to have ready
- Your policy or certificate number (it’s in your confirmation email and policy documents).
- Receipts and documentation for what happened medical bills, airline notices, police reports, whatever fits your situation.
- Your trip dates and destination.
- The names of the travelers on the policy.
How to start your claim
Claims are filed directly with your carrier:
Use the phone number and claims website listed in your policy documents and confirmation email.
All claims are subject to the terms, conditions, and exclusions of the specific plan purchased.
What happens next
- You submit the claim with your documentation.
- The claims team reviews it and may ask for anything that’s missing respond as soon as you can to keep things moving.
- You receive a decision, and approved claims are paid according to your policy’s terms.
Stuck, or not sure where to start? Reach out through your account and BonaVia can help you find your policy number and point you to the right place.